Client Success Story

Huawei optimizes business transformation with Salesforce

Huawei Technologies is a multibillion-dollar company dealing with telecommunication equipment and consumer electronics. Huawei has millions of partners and operates in 170 countries around the world.

Even though it is a widely successful company, Huawei had earlier faced challenges in the market with legacy sales procedures.

Research and development are the core of Huawei’s success and R & D efficiency was earlier affected while trying to compile tools, data, and processes.

Inconsistency in managing inventory, workforce, and supply chains led to revenue losses for Huawei.

Also, the manual delivery of products was a cumbersome process for Huawei, and increased complaints from partners regarding the product delivery status affected the sales cycle.

Huawei decided it was time to adopt innovative digital transformation in the organization to boost revenue.

Kcloud technologies have assisted Huawei in leveraging cloud-based applications with Salesforce CRM to grow business operations and empower customer journeys.

Integration of design, analysis, and desktop has improved efficiency and reduced the operation cycle. Cloud-based R&D systems helped in global collaboration and accelerated product launches.

Cloud based R&D operations

Increase in sales with automation

Overcoming challenges in sales by reducing errors fulfilled project goals and improved lead generation. Automated digital platform enabled sales managers to collaborate with teams, increase business operations and improve user experience.

Engaging customers, employees, and partners, in real time, improved project management and streamlined frontline delivery systems. Labour-consuming delivery processes were integrated digitally to improve efficiency and reduce costs by displaying the delivery status at each site.

Real time delivery with customer support

Innovative logistics and warehousing

Inventory management, packaging efficiency, and warehouse logistics have seen an upward trajectory with intelligent supply chain operations. Automated warehousing and real-time inventory tracking have increased profitability and improved Huawei’s production output.

Integration and collaboration of partners via emails and social media have connected teams for instant communication and improved overall efficiency. Remote collaboration with customers through messaging and AI-empowered real-time knowledge base reduced costs for Huawei and solved complex service-related issues. Advanced-Data analytics and automated transaction processes help in quick lead conversion

Kcloud technologies have partnered with Huawei to integrate business requirements seamlessly with Salesforce. 

Huawei has gained a competitive edge over its peer companies by leveraging cloud-based CRM solutions to ensure error-free data processing and real-time decision-making. Digital transformation and agile methodology helped build long-lasting relationships with customers and maintain Huawei’s brand loyalty.

Advanced collaborative platform