Salesforce Solutions for Government

Drive your public sector goals with CRM

Salesforce Government cloud bridges gaps between systems and allows employees to deliver innovative outcomes and solve inquiries quickly. CRM maximizes cloud-based capabilities in government agencies to reduce costs, improve workflow efficiency and manage customer data effectively. Automation helps the different government departments connect seamlessly to win more government contracts and increase the value of the organization. It helps public sector agencies deliver personalized service to the citizens with real-time insightful decisions.


Data-driven functionalities in government agencies meet customer expectations and increase collaboration between different government departments and citizens. Public management becomes easy with data-driven, real-time, solutions to ensure transparency in government organizations. Salesforce government cloud leverage data analysis to reduce costs and eliminate data security issues in the public sector. Automated data analysis improves emergency response to natural disasters, disease outbreaks, recession, water scarcity, and rehabilitation of less privileged communities. Big data also helps in the judicious allocation of government subsidies, contribute to building infrastructure, improve transportation facilities, reduce crime, enhance national security and provide better healthcare service for the citizens.

 Salesforce CRM for government plays a key role in modernizing public sector operations with real-time data-driven capabilities to offer optimized service and save public funds.

Innovative digital transactions

Easy to use point and click tools in Salesforce Customer relationship management (CRM) for government helps to connect different systems across any device. Innovation drives transparency in transactions like customer complaints, applications, assessment of reports, or social media feedback. Real-time information improves customer data security and delivers trusted business outcomes. Improvement in transactions also assists in the proper distribution of resources to different communities and enhances customer journeys.


Empowered citizen engagements

Salesforce CRM for the government can help citizens access government information details through online portals. This will save costs and address the service requests of the citizens in less time. Citizen interactions with government agencies are maximized by managing information over a unified dashboard. This automates the real-time delivery of services by the public sector to enhance citizen satisfaction. Email and mobile integrations in the government sector will provide a 360-degree view of the citizens and solve their problems.

CRM reduces the long procurement cycles for government contractors and makes the bidding process seamless. Automated technology helps the contractors gain insight into the code and configuration of contracts and mitigate risks of losing out to competitors. This narrows down information on government contracts based on territory and budget with no coding tools. Targeted research and proper segmentation of opportunities will help in identifying leads and improve contract-winning rates for government agencies.



Data integration to improve user experience

Effective integration tools break down data silos and help government agencies meet citizen expectations. Data integration automates routine tasks and eliminates errors in the functioning of government departments. Public sector employees can share information and collaborate with different departments flexibly to make data more accessible. Real-time integration of data across different devices ensures accountability in government agencies and offers service that is more responsive to the customers.

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