Major issues healthcare industry

The healthcare industry is a rapidly growing sector and is a major contributor to the economy. To ensure the best practices in business, it is necessary to adopt digital transformation in the healthcare industry.


The healthcare system has been tackling several challenges, which increase operational costs and lowers the revenue stream. Insufficient collaboration between medical and nonmedical staff, siloed consumer records leading to reduced workflow, Non-accountable patient data and survey analysis, data security issues that make data prone to misuse by hackers, the rising cost of healthcare devices, service shortcomings by insurance providers, are to name a few. Acquiring patient information to provide optimum service is a problem for healthcare professionals owing to limited communication between patients, providers and caregivers. Inconsistent patient data also increases data security and visibility risks. 

The Healthcare industry needs a cloud based platform to address the challenges and make its operations data driven. A healthcare CRM will not only help the sales team of an organization but also improve transparency in the healthcare sector by connecting patient data with different members to build trust and increase patient expectations.

Salesforce builds in healthcare

Salesforce CRM development for healthcare strengthens relationships between patients, caregivers and providers. Improve patient outcomes and manage relationships with an effective CRM platform. Empower the healthcare community with innovative strategies and optimum functionalities to deliver the best healthcare service. Analyze each patient profile and focus on patient requirements. Connecting with each patient by delivering personalized outreach will not only improve patient acquisition but also accelerate enrollment and retention. Revolutionize patient journeys with data focused insights

Salesforce CRM for healthcare

Gain a holistic view of patients and their pain points by leveraging data analytics and Einstein AI to drive innovation within the healthcare community with personalized patient journeys.

Salesforce CRM development for healthcare manages relationships between patients, healthcare providers and communities to increase the healthcare engagement metrics. Healthcare CRM will help professionals to focus more on patient conditions rather than trying to assimilate patient data. Acquiring critical patient data will help in a connected approach by keeping hospitals, pharmacies, caregivers, sales and marketing on a single system to overcome inconsistencies and improve service.

Salesforce CRM for Healthcare

Healthcare management

Salesforce solutions for healthcare manage patient accounts and activities with a unified dashboard to ensure collaboration between different healthcare departments. Code-free integration of patient data with Salesforce applications helps to track patient health issues and provide effective solutions. Pharmaceutical companies can collaborate with inventory management for quick analysis of patient data and offer immediate care.

Salesforce solutions for healthcare

Personalized patient journeys

Salesforce solutions for healthcare personalize health campaigns and messaging to acquire information and monitor patient health conditions. Understand patient touch points on different devices and improve patient journeys with real time service. Connect with the different teams of your organization to provide each patient with advanced healthcare. Personalized relationships increase the onboarding of patients and help to build lifelong relations.

Salesforce solutions for healthcare

Inventory management

Enhance automation by connecting with third party platforms to maintain supply chain logistics and increase the flow of external operations. Drive transparency in supply chain management and sales to improve workflow. Salesforce health cloud will help you deliver multi channel responses on different devices to optimize the user functionalities. This will help to connect patients, healthcare providers and third party platforms with increased precision.

Build transparency with innovation

Support your patients with real time service

Engage your sales team with forecasting and nurturing leads in healthcare. Automate workflows and gain access to data analytics for insightful patient information. Reduce operational costs in the healthcare organization by offering patient support programs to increase health awareness among the patients. A 360 degree view of patients across different portals real time helps in meaningful engagements. Manage patient journeys easily by raising health awareness among patients and sending messages of appointment schedules. Salesforce health cloud is the best patient management software that can respond to any emergency condition with automated monitoring of patient health conditions.

Connect patient data with seamless integrations

Innovative applications in healthcare CRM builds strong relationships between patients, providers and caregivers. To overcome growing challenges and reduce data risks, Salesforce Appexchange integrates patient data with different applications using API connectivity. Collect data from different healthcare segments and integrate it with Salesforce instance to build patient centric relationships in the healthcare industry. Seamless integration of patient data with applications assists in gaining deep insights into health conditions to provide the best quality care. Salesforce also helps to protect delicate patient data with encrypted codes to safeguard patient information. Coordination between different teams lowers insurance costs by seamless capturing of patient data across all channels and delivering instant patient support.

Health Cloud for healthcare insurers

CRM for healthcare utilizes powerful cloud technology to allow health insurance companies to engage effectively with patients and members. Insurers can analyze patient information on a unified dashboard to understand patient needs and provide service from any device. Health cloud reduces data siloes and helps to assess member claims, care requests and authorizations. Agents can connect with the clinical staff and caregivers to deliver a personalized and cost effective service. Data visibility reduce delays in caregiving by attending patient treatment requests instantly with automated access to health insurance claims. 

Salesforce CRM development for Healthcare

Salesforce CRM development for healthcare creates tailored patient journeys with powerful technologies like automation, data analytics, artificial intelligence and Internet of things to bridge gaps between the health industry and customers.

The global outbreak of Covid 19 has affected the economy and organizations worldwide. Healthcare businesses have been struggling with patient management and ROI. It is time to rethink patient journeys and build patient success stories by leveraging Salesforce CRM. Health cloud delivers the best outcomes and reduces friction in healthcare by scaling digital platforms.  

Kcloud health cloud CRM solutions is benefitting organizations to adopt digital technology during Covid 19 and achieve patient centric healthcare goals.