How LloydPharmacy has expanded Pharmacy Management business using Salesforce

LloydPharmacy is a leading British pharmaceutical company delivering prescription medicines. LloydPharmacy has more than 1500 pharmacies and fills over 150 million prescriptions items annually. LloydPharmacy also takes care of patient well being by offering other healthcare essentials like face masks, skincare products, vitamins and supplements.

LloydPharmacy is a highly successful company but it has earlier faced obstacles in pharmacy management with traditional prescription dispensing processes.

The foremost challenge that LloydPharmacy faced was with patient data. Haphazardly organized patient data led to delays in verification and  misinterpretation. LloydPharmacy could not address patient expectations and lost business to competitors.

Also, managing patient data manually led to repetition of tasks and wasted LloydPharmacy’s precious business hours. Analog data management system raised the risk of data loss during store thefts and natural calamities.

Disorganized data was prone to be misused by hackers, which raised complications for LloydPharmacy’s data security.

To manage patient needs and provide the best pharmacy service, LloydPharmacy shifted to digital transformation in business.

Kcloud Technologies has helped LloydPharmacy grow business and provide optimum customer experience with Salesforce CRM software. Cloud based solutions have assisted LloydPharmacy in managing patient data, decreasing operational costs and maintaining successful patient journeys.

How LloydPharmacy has achieved new heights in business with CRM

Managing patient data effectively

Adoption of the Salesforce CRM platform has led LloydPharmacy to keep a track of all the patients and their medical history. This assisted in maintaining a well-defined patient pharmacist relationship and providing personalized patient experience.

Reduction of pharmacy management costs

Automated data driven operations reduced operation costs for LloydPharmacy. Pharmacists could provide accurate healthcare assistance to the patients by reducing errors and offering fast prescription fillings. Legacy processes like inventory, billing and doorstep delivery were managed through automation to improve pharmacy workflow.

 Data security with a cloud based service

Cloud based CRM services protect patient data. Patient information was retained along with patient medical history and healthcare information. This allowed the pharmacist to access patient data anytime and from anywhere. Threats of data loss from natural calamities or data thefts decreased manifold.

Real time response to patient queries

CRM technologies leverages AI in pharmaceutical business and addresses patient queries and concerns real time. Pharmacists responded to patient prescriptions delays or other healthcare issues and solved problems to deliver personalized patient journeys.

Effective collaboration with patients

Salesforce CRM helps LloydPharmacy provide fast and automated services to patients. Data driven operations freed the pharmacists from repetitive manual tasks and helped them devote more time to patient needs. LloydPharmacy could deliver prescription medicines on time with one to one patient interactions. LloydPharmacy online doctor provided accurate medical advice over any device to increase patient satisfaction.

Kcloud’s Pharmacy management CRM solutions have helped LloydPharmacy optimize business capabilities. LloydPharmacy has built successful and personalized patient journeys by adopting digital transformation and automation with Salesforce.