Salesforce Spring ’21 Highlights

Salesforce spring 21 highlight - Kcloud technologies

To improve the platform, Salesforce releases updates three times a year (Spring, Summer, and Winter). This is the time for Salesforce Spring ’21 Release. With Salesforce Spring ’21 release, Admins, Developers & Consultants get new features that enable them to deliver new productivity features and improved UI to users.

As the leading Salesforce Implementation Partner in USA, we would like to provide you an overview of the Spring ’21 Release.

  • Manual Sharing – With the “Sharing” button is now available in Salesforce Lightning, you can manage with whom the record is shared. Users can share a record with a user, or group of users. Manual shares are available only for accounts, opportunities, cases, contact, leads, and custom objects.
  • Smarter Service Cloud – This release improves the Einstein Article Recommendation model via a new scorecard and offers data from standard and custom objects in Einstein Bots. This release makes setup faster and more automated. Call-back options, integration with High-Velocity Sales, & streamlined scheduling experience with Field Service are other enhancements that come with Spring ‘21 Release.
  • Salesforce Flow – Lightning Flow has now been renamed to Salesforce Flow. It will incorporate both Process Builder and Process Flow which enable you to run scheduled paths after the triggering event. With debugging tool enhancements, you can test and troubleshoot flows more easily.
  • Salesforce Meetings – Since the majority of the world’s meetings are taking place virtually at the moment, Salesforce Meetings empower sales teams with the tools they need to prepare for meetings and engage attendees better than ever. The Meeting Digest screen provides a summary of any meeting & helps you to align with everyone attending the meeting. Meeting Studio gives camera and presentation views to ensure everyone stays engaged. Meeting Studio allows smooth transitions between sharing content.
  • Salesforce Einstein – With Einstein Recommendation Builder, you can make the most out of your data. You can easily navigate insights with Einstein Discovery’s story interface and also find predictions in datasets using Data Prep recipes.
  • Salesforce Surveys & Lightning Scheduler – With this, you can schedule, send, and follow up surveys to gather focused data and gain actionable insights from different data groups.
  • Lightning Page Performance – Leveraging this feature, admins can collect better metrics such as page load time and page behavior predictions.
  • Salesforce Anywhere adds Quip – Salesforce Anywhere now includes all the features from Quip. With this, it can help your team to make faster, smarter decisions in the context of your Salesforce data.
  • In-App Learning – This “Guidance Centre” offers an In-App Learning experience for Salesforce users. Admins can utilize public Trailhead modules or myTrailhead modules to create Learning Paths.

The roll-out of upgrades helps in infusing new functionality to the Salesforce instance. Kcloud – Your Trusted Premium Partner can help you with the upgrades, implementation, customization, & integration. You should contact to maximize your ROI for Salesforce.

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